Rollie, the United Flex Site ChiefUNITED FLEX

What we do

One operating playbook, every asset.

Six pillars run the same way on every park we manage, so owners get consistency instead of ad hoc coverage.

What we do

One operating playbook. Every asset, every owner.

Where NOI grows

Leasing & Marketing

Tour-to-lease execution, renewal strategy, and pipeline visibility.

  • Marketing beyond LoopNet: Instagram, Facebook, FB Marketplace, website + SEO, Google Ads
  • Self-guided showings via keyless keypad access
  • Renewal strategy tracked alongside new-lease pipeline

Maintenance & Capital

Preventive maintenance, work orders, and disciplined capex management.

  • On-site facilities director, not a call once a month
  • CMMS-tracked preventive-maintenance calendars and SLAs
  • Capital projects scoped, bid, and delivered on budget

Accounting & Reporting

Monthly close, budgeting, and a standardized owner reporting package.

  • Multi-owner accounting in one system of record
  • Standardized monthly reporting package, every asset
  • Budgeting tied to the capital plan, not built after the fact

Risk & Compliance

COI tracking, safety programs, and life-safety compliance.

  • Automated certificate-of-insurance tracking
  • Life-safety documentation kept current, not reconstructed at audit time
  • Safety programs enforced on-site, not just written down

Tenant Experience

Onboarding, communication, and retention built into every touchpoint.

  • Dedicated call center: every call answered, every lead captured
  • Co-branded tenant introduction at transition
  • Retention tracked as a monthly KPI, not an afterthought

Technology & Data

A connected PMS / CMMS / BI stack that makes every KPI visible.

  • Rent roll and lease administration in one system of record
  • Spot AI camera monitoring and Alarm Lock keyless access
  • Real-time dashboards, not ad hoc email updates
Row of small-bay industrial units

Same standard on your park as on our own portfolio.

How we're paid

Priced on value delivered, not the cheapest bid.

Our fees are structured so we only win when your NOI wins. Alignment of incentives is the whole point.

1

Base Management Fee

A percentage of effective gross revenue: our core alignment with your top line.

2

Leasing Fee

Earned on executed new and renewal leases: we're paid to keep space full.

3

Construction Management

A fee on capital projects we scope, bid, and deliver on budget.

4

Ancillary Income Share

A share of the new revenue we create: IOS, flex conversions, utility reimbursements.

Contract terms

2-3 year initial term with auto-renewal

90-day termination for convenience

Right of first offer on future disposition

Let's start with one park.

Prove the platform on a single asset, then scale across your portfolio.